The following items will be available Wednesday, January 29, 2020 at approximately 8:00PM for the     WV E-File application.

1.      E-File:  Import function via the Order Editor now accepts documents that contain commas in filename.

2.      E-File:  The New Domestic Appeal from Family to Circuit Court filing now allows the following Case Types to be appealed:

•      D – Domestic Relations

•      DV – Domestic Violence  [New Option]

•      DV-AP – Appeal to Family Court [New Option]

•      FIG – Family Infant Guardianship [New Option]

NOTE: Nonstandard Case types are not available.

3.      E-File: Pro Se User Type option has been removed from New Account Registration.

4.      E-File:  New Credit Card Payment Finalization process for incomplete filing transactions

•      Problem:  Credit Card Receipt is not generated

Reasons:  Payment Portal connection lost or terminated before the transaction processed. 

1)      Network Connectivity Issue

2)      User is logged out of WV E-File

3)      Internet Browser window closed

•      Resolution Steps:  

1)      User logs back into WV E-File

2)      Finalize Filing pop-up window opens with Incomplete & Unreviewed Filings

•      Incomplete Filings – Payments not yet processed (Need Finalized)

Note:  Submitted Payments (Pay button was selected in the Payment Portal) left incomplete longer than 20 minutes will be auto-finalized.

•      Unreviewed Autocompleted Filings – Payments auto-processed (Need Acknowledged)

3)      Highlight Filings in Incomplete Filings tab, if applicable

4)      Click Finalize

5)      Complete Payment Information

6)      Click Pay button to complete Payment/Filing or Cancel button to cancel Payment/Filing.

AND/OR

7)      Highlight items in Unreviewed Autocompleted Filings tab, if applicable

8)      View Receipt by clicking the Ref. Code hyperlink

9)      Click Acknowledge button

AND/OR

10)  Click Continue button to proceed without finalizing or acknowledging Filings.